Refund and Return Policy
At Computer Vision, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with a product, we're here to help with our transparent refund and return policy.
Return Eligibility
You can return or exchange a product if:
- The product is physically damaged or defective upon delivery
- The item received is incorrect or incomplete
- The product is unused and in its original packaging
- You contact us within 3 days of purchase or delivery
Non-Returnable Items
Certain products are not eligible for return:
- Used or damaged items caused by customer mishandling
- Software, games, or licenses (if opened or activated)
- Products without original box, warranty card, or accessories
- Clearance or special offer items marked as "non-refundable"
Exchange Policy
If your item is eligible, we'll offer:
- Same product replacement (if in stock)
- Exchange with another item of equal value
- Store credit (if replacement is not possible)
Refund Policy
Refunds will be processed if:
- We are unable to deliver the item
- The returned item is approved after inspection
- Refunds are issued through the original payment method or mobile banking
- Processing time: 5-10 working days
Warranty Claims
For warranty-related issues:
- Please bring/send the product with the invoice and warranty card
- Manufacturer warranty terms apply
- We will assist in sending the product to the service center
Need Help?
To request a return or refund, please contact us:
- ☎ 01711-156175
- ✉ rangpurcv@gmail.com
Note: We reserve the right to reject a return or refund request if it doesn't meet our policy criteria.
